CPQ and the Ancient Art of Kintsugi

June 20, 2019 | posted in configure price quote, CPQ, Managed Service

One of the things I love about music, is the way it can teach you about topics you never thought you’d ever need to know anything about. I’m a fan of the band ‘Death Cab for Cutie’ and their 2015 album is curiously titled ‘Kintsugi’. It’s a cool sounding word, but what does it mean?

Kintsugi, also known as Kintsukuroi, is the Japanese art of repairing broken pottery with lacquer dusted or mixed with powdered gold, silver, or platinum. As a philosophy, it treats breakage and repair as part of the history of an object, rather than something to disguise (and yes, I did take this almost directly from Wikipedia, although I’d like to claim I knew about it beforehand).

So why, I’m sure you’re wondering, does Kintsugi have relevance on a blog that is mostly about the somewhat less artistic practice of CPQ (Configure, Price, Quote) systems and sales automation?

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A Managed Service Implementation - Walpole Partnership Style

February 8, 2019 | posted in Case Studies, CPQ, Walpole Partnership, Managed Service

During the last quarter of 2018, we successfully established our first operational Managed Service for a strategic customer based in France, in order to provide support for Oracle CPQ (Configure, Price, Quote) and CRM (Customer Relationship Management) via OSC (Oracle Sales Cloud).

Recognising that the service-wrap is a key component for any solution provider operating SAAS (Software as a Service), how did this come to fruition and what were the challenges we faced in order to provide the customer with an effective solution and service?

 

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