CPQ and the Ancient Art of Kintsugi

June 20, 2019 | posted in configure price quote, CPQ, Managed Service

One of the things I love about music, is the way it can teach you about topics you never thought you’d ever need to know anything about. I’m a fan of the band ‘Death Cab for Cutie’ and their 2015 album is curiously titled ‘Kintsugi’. It’s a cool sounding word, but what does it mean?

Kintsugi, also known as Kintsukuroi, is the Japanese art of repairing broken pottery with lacquer dusted or mixed with powdered gold, silver, or platinum. As a philosophy, it treats breakage and repair as part of the history of an object, rather than something to disguise (and yes, I did take this almost directly from Wikipedia, although I’d like to claim I knew about it beforehand).

So why, I’m sure you’re wondering, does Kintsugi have relevance on a blog that is mostly about the somewhat less artistic practice of CPQ (Configure, Price, Quote) systems and sales automation?

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4 Lessons from CPQ Failures

June 18, 2019 | posted in News, CPQ, SMBs, OracleCPQ

A great new post from the Oracle SMB Blog entitled '4 Lessons from CPQ Failures' which is really worth checking out. We couldn't agree more with what Graham McInnes says, and are reminded of the old military adage of the 7 Ps...

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More CPQ Project Work in France

June 12, 2019 | posted in News, CPQ, Walpole Partnership, OracleCPQ

 

Our relationship-based Configure, Price, Quote (CPQ) project work took us into France again during Oracle's fiscal year end, and we’re pleased to announce that we are currently implementing CPQ in a major facilitation services company, streamlining the way they interact with their client member organisations. We will also be working in conjunction with other consulting lead partners integrating CPQ with eCommerce next to Oracle Engagement Cloud, and we’re looking forward to sharing the results soon!

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CPQ Project Work in France

May 22, 2019 | posted in News, CPQ, Walpole Partnership, OracleCPQ

 

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What is CPQ and Will It Improve CX?

May 17, 2019 | posted in configure price quote, CPQ, Oracle, OracleCPQ

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A New CPQ White Paper From Oracle

May 3, 2019 | posted in configure price quote, CPQ, Oracle

 

Oracle has just published a brand new white paper which spells out the challenges that sales leaders face and how they can be overcome by implementing CPQ - it's really worth checking out.

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Working on CPQ in the Middle East

April 17, 2019 | posted in News, CPQ, Walpole Partnership, OracleCPQ

 

Walpole Partnership is very pleased to continue working with an IT services company that serves the telecoms industry in the Middle East. We've provided expert skills to maintain and develop a well-established CPQ solution that has been in operation for ten years. This requires careful and skilful precision to make changes without causing unforeseen consequences. It's a bit like performing open heart surgery on a live system. The expertise we've built up working with Big Machines/Oracle CPQ Cloud makes Walpole Partnership an ideal company to work on these sorts of projects.

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Top Mistakes That Are Made When Implementing CPQ

April 5, 2019 | posted in configure price quote, CPQ, CPQ Mistakes

In its simplest form, CPQ (Configure, Price, Quote) is a tool which bridges a gap in functionality between a Customer Management solution (typically referred to as CRM) and an Order Fulfilment/Provisioning engine (typically an ERP solution). This area of capability needs to be logical, automated where practical and should efficiently navigate the Sales Team through guided processes to determine a final costed contract. But it is not without its challenges, which is why Walpole Partnership specialise in this area of capability. So, what are the top mistakes we see when implementing CPQ? In no particular order, here we go…

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Walpole Partnership is Awarded Oracle Cloud Excellence Implementer Status

April 2, 2019 | posted in News, Oracle PartnerNetwork, CPQ, Oracle, Walpole Partnership, OracleCPQ

Walpole Partnership is delighted to share that they have achieved recognition as an Oracle Cloud Excellence Implementer (CEI) for Oracle CX Cloud. The Oracle CEI programme recognises consulting partners that demonstrate their ongoing expertise, which is validated with an exemplary track record of their implementation of Oracle Cloud solutions.

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A Managed Service Implementation - Walpole Partnership Style

February 8, 2019 | posted in Case Studies, CPQ, Walpole Partnership, Managed Service

During the last quarter of 2018, we successfully established our first operational Managed Service for a strategic customer based in France, in order to provide support for Oracle CPQ (Configure, Price, Quote) and CRM (Customer Relationship Management) via OSC (Oracle Sales Cloud).

Recognising that the service-wrap is a key component for any solution provider operating SAAS (Software as a Service), how did this come to fruition and what were the challenges we faced in order to provide the customer with an effective solution and service?

 

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