It was an absolute privilege to join Oracle and BPI OnDemand last night and to be a part of the Michelin CX Event this year that was held at the prestigious Berry Bros. & Rudd. Enjoying an event that took place in a building that dated back to the 16th century was quite something, and it was also very interesting to hear stories from our Berry Bros host about the famous people of the past and their excuses for buying wine!
We’re very pleased to announce that Stuart Wymant has joined the Walpole Partnership team in the role of Customer Success Manager.
Stuart is a Customer Service/Sales expert who has 12 years management experience working for large corporates such as BSKYB, Vodafone and RBS. Most recently in his role as a CCM (Contact Centre Manager), Stuart managed 80-200 full time employees within an outsourced environment for Promotional Logistics. Accountabilities included Client Relationship Management, Business Development, Operation and CX delivery across a wide variety of complex CRM platforms. Stuart will leverage his wealth of experience to mitigate problems and maximise positive outcomes with Walpole Partnership’s customers.
Walpole Partnership's Ingmar Hermans had the pleasure of attending Oracle's Modern Customer Experience in Paris yesterday, and he reports that the event was an outright success with over 600 participants showing up for an impressive speaker line up and great presentations. The event also provided the opportunity to catch up with old contacts and to meet new ones too. Ingmar said, "it was invaluable being at Modern CX yesterday, especially as Walpole Partnership keeps generating momentum in France with Oracle CPQ Cloud."
Walpole Partnership's MD, Andy Pieroux, is in demand as a speaker who specialises in talking about Configure, Price, Quote (CPQ) technology and the benefits that CPQ can bring an organisation if implemented wisely. His second presenting engagement during the spring takes place on 21st March at the famous Evoluon building in Eindhoven, the Netherlands, where he will be talking about CPQ in relation to what it can do to help with 'Bridging the Gap Between CRM and ERP'.
Our MD, Andy Pieroux, is very pleased to be speaking at the upcoming Oracle Pricing Excellence Breakfast in Denmark on the 6th March. This half-day event will address how companies adapt to new and emerging trends around subscription management, the experience economy and will review all the opportunities that these trends bring with them.
We’re pleased to announce that Isabella Malicki has joined the team at Walpole Partnership in the role of Sales Consultant for EMEA.
Prior to joining Walpole Partnership, Isabella worked as a CX Sales Representative for Oracle Digital, and was involved with selling the whole Customer Experience suite, including Oracle Configure, Price, Quote (CPQ) Cloud. Her role at Walpole Partnership is to demonstrate the CPQ Cloud platform to our customers, and to explain the benefits of using our implementation and consulting services as a CPQ specialist.
During the last quarter of 2018, we successfully established our first operational Managed Service for a strategic customer based in France, in order to provide support for Oracle CPQ (Configure, Price, Quote) and CRM (Customer Relationship Management) via OSC (Oracle Sales Cloud).
Recognising that the service-wrap is a key component for any solution provider operating SAAS (Software as a Service), how did this come to fruition and what were the challenges we faced in order to provide the customer with an effective solution and service?
Establishing a smooth sales process within your business is vital for growth. There are numerous points throughout the customer journey where opportunities can be lost if processes are not watertight. Sales automation saves time, prevents leaks from occurring and increases efficiency.
We're very pleased to announce that the series of blog posts entitled 'What CPQ Can Really Do for You' is being published on the Oracle CX Blog. Andy Pieroux, Walpole Partnership's MD, wrote the twelve-part series, and is delighted that it is being reposted by Oracle. He said "I'm really pleased that Oracle is supporting us by publicising these blog posts as it's great to get the CPQ message out to a wider audience."